Master's program Luxury Management and Customer Experience – The Italian Excellence
The Master's program in Luxury Management and Customer Experience – Italian Excellence, born from the partnership between POLIMI Graduate School of Management and John Cabot University, is a full-time 12-month program which awards an Italian Master diploma (Master di I livello) from Politecnico di Milano. This program prepares future professionals in the luxury sector and places a special emphasis on Italy’s excellence in this field.
Why choose this program?
The partnership between John Cabot University and POLIMI GSoM provides the unique combination of an international approach to the study of Italy’s luxury sector, and a double series of benefits.
Key characteristics of the program include:
- A 6-month deep dive in the city of Rome, providing a genuine all-round Italian experience
- Classes taught entirely in English
- Focus areas in hospitality, jewelry, and tourism, and on virtual and digital realities
- The concentration on Italy is enriched with major exposure to global industries
- A faculty of experienced international lecturers and professionals
- A double network of professional leaders in the luxury industry, providing meaningful connections and opportunities
- A double Alumni Network
CANDIDATE PROFILE
The ideal candidate:
- Has strong leadership and managerial potential
- Is open to learning and exploring a variety of luxury business areas, with a special focus on the Italian luxury and customer experience
- Holds a 3- or 4-year bachelor’s degree, or a degree recognized as equivalent from an accredited institution, in any discipline
Please note that this program is designed for recent graduates, ideally with no more than 3 years of work experience.
CAREER PROFILE
At the end of the program, participants will be able to apply the key principles of value creation and service excellence, to the luxury sector or other fields.
The typical job role requiring these skills is:
- Service operator
- Retail operations manager
- Branding and communication manager
- Luxury supply chain manager
- Customer service and customer relationship manager
- Marketing professional
- Event manager
HOUSING
Graduate students typically find housing accommodations throughout the city of Rome and its outskirts. Among housing providers, Dotcampus makes available studio apartments that are located about 40 minutes by foot from John Cabot campuses and that are well connected by public transportation.
For questions, please reach out to graduatestudies@johncabot.edu.
CONTACTS
Center for Graduate Studies
John Cabot University – Via della Lungara 231, Rome
Tel. 06/68191249 - 06/68191262
graduatestudies@johncabot.edu
