An American university in the heart of Rome
Health Services | John Cabot University | Rome | Italy
Student Health, Wellbeing, and Conduct
Health Services | John Cabot University | Rome | Italy

Health Services at John Cabot University

At JCU, we are dedicated to supporting the wellness of our students, staff, and faculty.

Our comprehensive medical services include access to an on-campus doctor for routine care and consultations, as well as a 24/7 on-call medical advisor to ensure support is always available when you need it most.

ON-CAMPUS DOCTOR

An on-campus doctor is available for in-person consultations three times a week:

  • Mondays, Wednesdays, and Thursdays
  • From 3:00 pm to 7:00 pm

Appointments can be scheduled by emailing [email protected]. This service, available starting the first week of classes, is free for all JCU community members.

For medical needs outside of these hours, an English-speaking on-call doctor is available.

ON-CALL DOCTOR/MEDICAL ADVISOR

Dr. Andrea Guerriero, JCU's on-call medical advisor, offers 24/7 medical support, guidance, advice, and hospital liaisons for students. He is available via phone, text, or WhatsApp, and provides a range of services, including:

  • Online consultations;
  • House calls (insurance-supported);
  • Referrals to trusted specialists, private clinics, and hospitals for lab work and additional examinations.

Dr. Guerriero can directly bill for insurance-supported house calls, depending on your insurance provider. Accepted plans include CISI, OnCall International, GeoBlue, International SOS, Chubb, ACE, Allianz, CIGNA, BUPA, AXA, and AIG.

How to contact Dr. Andrea Guerriero:

IMPORTANT: When visiting any doctor, hospital, or clinic, students should bring their passport and insurance information.   

EXTERNAL MEDICAL SERVICES

John Cabot University partners with MedinAction, a trusted medical service offering English-speaking doctors for house calls and online consultations. MedinAction provides quick access to specialists, clinics, and hospitals, with lab work and medical examinations available through their network.

MedinAction accepts many major insurance providers and can either bill them directly or you pay directly and they will provide receipts for reimbursement.

How to contact MedinAction:

TELEHEALTH RESOURCES  

International SOS:

All JCU students have access to International SOS, a global emergency assistance service offering help with medical issues, emotional support, security concerns, theft, and travel emergencies, especially for those outside Rome. To access:

  • Download the International SOS app and register with the JCU ID number (302sca834985) to connect with a trained professional directly through the app.
  • Call an ISOS Assistance Center, such as the Milan Office (+39 02 35989501). Assistance is offered in up to 60 languages, via phone, video, or in-person sessions. They can connect you to a professional 24/7 and even call you back to avoid international charges.

The app also provides real-time travel and security updates. We strongly recommend keeping the International SOS app on your phone for quick, easy access to support.

CISI Doctor Please:

If you have the JCU-specific CISI insurance plan, you can access medical guidance for minor illnesses through the Doctor Please app.

To request access, email [email protected] with the following:

  • Your full name;
  • A copy of your Participant ID card;
  • A note stating that you are a JCU student requesting app access because you are currently unwell.

Please note that the process may take a few hours to complete and is intended only for minor illnesses, not medical emergencies. 

MEDICATION

Medications sent to Italy by mail are often held by customs, so students are advised to bring enough prescribed medication for the duration of their stay in Rome. Medications should be kept in your carry-on luggage to avoid potential delays or issues with checked baggage. Be sure to keep medications in their original packaging with a prescription label, and carry a letter from your doctor outlining the need for the medication.

Please be aware that certain medications commonly prescribed in the U.S., including ADD/ADHD medications, contraceptives, cannabis/THC-based medications, and long-term treatments (e.g., infusions, IVs, or injections), may not be available in Italy.

Given this, we strongly recommend contacting the Office of Health and Wellbeing at least 6–8 weeks prior to your arrival for guidance on local resources to support any treatments you may need during your time at JCU.

If you have any questions or concerns about medication availability, please contact us at [email protected].

WELLNESS AMBASSADORS PROGRAM

John Cabot University has just launched the Wellness Ambassadors program, which consists of a dynamic group of undergraduate students who will help enhance campus wellness through peer-led initiatives. The ambassadors will be trained to design and spearhead events and activities aimed at improving access to resources, reducing stigma, fostering a supportive community, and empowering informed health and wellness choices.

To be eligible, students must have the following requirements:

  • be degree-seeking;
  • aged 18 or older;
  • have a minimum GPA of 3.0;
  • have completed at least two semesters at JCU;
  • hold a valid permit to stay, or an Italian/EU ID and an Italian codice fiscale.

Ideal candidates should demonstrate a passion for promoting wellness, a commitment to diversity, equity, and inclusion, and the ability to collaborate in a team.

If you have any questions about the program, please contact us at [email protected].

ADDITIONAL HEALTH AND WELLNESS SUPPORT

In addition to our medical services, John Cabot University provides comprehensive resources to support your physical and mental wellbeing. Whether you're seeking counseling or recreational activities, we are here to help you thrive: